[Hiring] Customer Support Representative @Jobs for Humanity

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. • Customer Support: • Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information. • Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process. • Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary. • Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions. • Account Receivables and Collections: • Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients. • Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process. • Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships. • Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records. • Relationship Management: • Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries. • Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions. • Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience. Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. Qualifications • High school diploma or equivalent; bachelor's degree preferred. • Previous experience in customer support or a related field is highly desirable. • Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers. • Excellent problem-solving and decision-making abilities, with a keen attention to detail. • Proficiency in using customer support software and tools. • Familiarity with accounting principles and practices is a plus. • Ability to work independently and in a team-oriented environment. • Exceptional time management and organizational skills, with the ability to prioritize tasks effectively. Benefits • Flexible work hours • Company-sponsored events • Paid volunteer days • Educational opportunities • Remote work options • Commuter benefits Apply tot his job Apply To this Job