[Remote/WFM] Remote Live Chat / Tele Chat Support Agent | WFH

An excellent opportunity has arisen for a Remote Live Chat / Tele Chat Support Agent | WFH! This Remote position offers an immediate start for the right candidate. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.

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Do you have a passion for helping others and a knack for making them smile? Are you a whiz with technology and enjoy clear, friendly communication? If so, then we’ve got the perfect opportunity for you...

Join our growing team as a Tele Chat/Live Chat Support Agent and become a customer service rockstar!

In this fast-paced, dynamic role, you’ll be the hero of the day for our amazing customers.

Compensation and Benefits
• Competitive salary and benefits package
• Flexible work hours and the freedom to work remotely
• Opportunities for growth and development
• Positive and collaborative work environment
• Training and resources to equip you for success

Why you should apply for this position today

This is your chance to join an awesome team and make a real difference for our customers while developing your skills and advancing your career!

Skills
• Friendly and professional written and verbal communication skills
• Critical thinking and problem-solving abilities
• Strong multitasking and time management skills
• Proficiency in navigating various chat platforms and customer support software
• Genuine passion for providing exceptional customer service
• Ability to thrive in a fast-paced and ever-changing environment

Responsibilities
• Provide exceptional service via chat platforms
• Address customer inquiries, concerns, and questions with clear and accurate information
• Resolve issues efficiently and escalate when necessary
• Exceed customer expectations and leave them as raving fans
• Document interactions for future reference
• Collaborate with teammates to ensure a seamless customer experience
• Continuously brainstorm ways to improve chat support processes

Qualifications
• High school diploma or equivalent (bonus points for a bachelor’s degree)
• At least 2 years of experience in customer service, preferably in a chat support role
• Strong ability to communicate with friendliness and professionalism
• Flexibility to adapt to a fast-paced environment

Education Requirements
• High school diploma or equivalent
• Bachelor’s degree preferred but not required

Education Requirements Credential Category
• High School Diploma or Equivalent

Experience Requirements
• Minimum of 2 years in customer service roles, with a preference for chat support experience

Why work in Sterling, CO

Sterling offers a welcoming community with a small-town charm and a vibrant atmosphere. Enjoy a balanced lifestyle with access to outdoor activities, local parks, and a friendly environment that supports personal and professional growth Apply Job!

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Take the Next Step

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.