Associate Director, Software Development
About the position
The Associate Director-Software Development at Verizon is responsible for leading and managing Call Center and Store applications within the Value business. This role involves overseeing a talented team, ensuring high-quality product delivery, and collaborating with business units to align on goals and vision. The position requires technical leadership, management of large-scale applications, and the implementation of Agile methodologies to drive innovation and efficiency in customer service and sales processes.
- Responsibilities
- Lead and manage the Call Center and Store applications in the Value business. ,
- Coach and mentor a highly motivated team to deliver high-quality products and services. ,
- Partner with business units to establish goals and communicate the vision set by senior leadership. ,
- Work closely with cross-functional teams to develop and deliver business value through the Northstar Architecture tech stack. ,
- Provide technical leadership and subject matter expertise on complex projects across multiple channels. ,
- Lead the Center of Excellence for Call Center and store channels, delivering end-to-end solutions for Sales and Service flows. ,
- Manage relationships with vendors to improve quality and reliability of products and services. ,
- Establish objectives and create road maps to align with business partners and stakeholders. ,
- Drive DevOps implementation and manage the delivery of projects within budget and time constraints. ,
- Analyze market and technology trends to identify growth opportunities and recommend process improvements.
- Requirements
- Eight or more years of relevant experience in software development or related fields. ,
- Bachelor's degree or four or more years of work experience in a relevant area. ,
- Advanced experience in Software Development and technology leadership. ,
- Experience in managing and motivating large technical teams. ,
- Ability to manage multiple projects simultaneously and deliver large-scale technical projects. ,
- Demonstrated experience in partnering with Business and IT teams to drive alignment and delivery.
- Nice-to-haves
- Bachelor's degree in Computer Science or a related field. ,
- Experience in business process transformation and user experience optimization. ,
- Strong knowledge of operational discipline and change control procedures. ,
- Experience managing large vendor performance and maintenance contracts.
- Benefits
- Health and wellness benefits ,
- Short term incentives ,
- 401(k) Savings Plan ,
- Stock incentive programs ,
- Paid time off ,
- Parental leave ,
- Adoption assistance ,
- Tuition assistance
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