Remote Help Desk Associate
We are a leading company in the technology and consulting industry, and we are looking for highly skilled and motivated individuals to join our growing team. As a Remote Help Desk Associate, you will be responsible for providing technical support and assistance to our clients, ensuring their satisfaction and success with our products and services.
Responsibilities:
- Respond promptly and professionally to client inquiries and technical issues via phone, email, or remote access.
- Troubleshoot and resolve hardware and software related issues for our clients.
- Escalate complex issues to the appropriate teams and follow up until resolution.
- Assist new clients with onboarding and training on our products and services.
- Maintain accurate and detailed records of client interactions and resolutions in our CRM system.
- Continuously update and expand technical knowledge and skills to stay current with industry trends and advancements.
Requirements:
- 2 years of experience in a technical support role, preferably in a help desk or customer service environment.
- Excellent communication skills, both verbal and written.
- Strong knowledge of computer systems, software, and hardware, including Windows and Mac OS.
- Familiarity with networking, TCP/IP, and wireless technologies.
- Ability to work independently and in a team environment.
- Excellent problem-solving and critical thinking skills.
- A passion for providing exceptional customer service.
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