Phone Representative 9

Phone Representative 9 (Remote)

Location: Must live within a 60 mile radius to Clearwater, Florida

Onsite training and quarterly meetings

Pay: $27.50 per hour

Schedule: Tuesday to Saturday, 8 PM to 4:30 AM

Type: Contract to Hire

Hiregy benefits available during the contract period: https://rb.gy/1xdi42

Hiregy associate perks: https://rb.gy/gc4ml9

Job duties:
• Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
• Ensure you meet all Crisis and Suicide Lifeline performance metrics
• Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
• Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
• Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
• Bachelor’s Degree from a four-year college or university or higher is preferred. (Not required)
• Health and Human Services background preferred.

Requirements:
• One year or more of related recent crisis, mental health, or substance abuse/counselling experience is required.
• Experience handling crisis phone calls is required.
• Above-average computer skills preferred.
• High school diploma or equivalent required
• Background check required
• Drug screening required
• Smoke-free workplace, nicotine testing required
• Must provide (3) references

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