CPT-9368 Customer Success & Operations Coordinator at 20four7VA

This a Full Remote job, the offer is available from: Anywhere

IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.

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CPT-9368 Customer Success & Operations Coordinator

REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Junior - Senior Level
MIN. HOURS/WEEK: 10 hours/week
SHIFT TIME ZONE: EST
SHIFT HOURS: between 6pm - 2am EST
SHIFT DAYS: Thurs Fri Sat Sun
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A

Customer Success & Operations Coordinator

RESPONSIBILITIES:
• Customer Support via Email
• Respond to customer inquiries with clarity and empathy
• Troubleshoot user issues and guide them toward resolution
• Maintain a high standard of customer satisfaction and engagement
• Technical Coordination via Discord
• Serve as a liaison between the support and technical teams
• Track and communicate user-reported bugs, feedback, and feature requests
• Facilitate team discussions, meetings, and hand-offs through Discord
• Process Improvement & Documentation
• Create and maintain SOPs, workflows, and internal guides
• Identify gaps in existing processes and suggest improvements
• Ensure updates are communicated to relevant stakeholders
• Leadership & Team Collaboration (Preferred)
• Lead initiatives or small teams to improve operational efficiency
• Mentor new team members and share best practices
• Foster a collaborative and results-driven environment

QUALIFICATIONS
• Strong written and spoken communication skills
• Experience in customer service or helpdesk environments
• Familiarity with Discord and other collaboration tools
• Ability to create and update internal documentation
• Proven track record of cross-functional coordination
• Leadership experience is a bonus but not required

APPLICATION SOFTWARE KNOWLEDGEABLE/REQUIRED:
• Discord (internal team communications)
• Google Sheets

CLIENT INDUSTRY:
• Video Production

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:
• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!

This offer from "20four7VA Career Center" has been enriched by Jobgether.com and got a 84% flex score.

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