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Ecommerce and Operations Project Manager

Remote, USA Full-time Posted 2025-07-27

We are seeking a detail-oriented, highly organized Ecommerce & Operations Project Manager to support fulfillment and marketplace operations for Pattern. This role will work closely with the Strategic Fulfillment & Marketplace Innovation Manager to facilitate smooth inbound shipments, ensure accurate inventory tracking, and support product catalog management.

The ideal candidate will be comfortable working with marketplace prep teams, middle-mile logistics partners, and Amazon fulfillment processes. While SQL knowledge is a plus, proficiency in Tableau and data validation tools is sufficient. This role requires strong communication skills to engage with internal teams, external partners, and occasionally clients.

Fulfillment & Inventory Operations

  • Assists the Strategic Fulfillment & Marketplace Innovation Manager to drive brand performance in fulfillment.
  • Handles requests from business partners and brand managers related to fulfillment operations.
  • Creates inventory requests & work orders for shipments into Amazon fulfillment centers and other marketplaces.
  • Checks and validates inventory levels & locations across multiple warehouses and fulfillment centers.
  • Supports marketplace prep workflows, ensuring inventory is properly prepped for inbound shipping.
  • Coordinates with middle-mile logistics partners to track shipments and resolve fulfillment issues.

    • Product & Listing Management

  • Keeps product listings healthy and functional, ensuring accuracy and compliance with marketplace standards.
  • Gathers and organizes new product information and creates listings in the catalog.
  • Reconciles and troubleshoots listings, resolving discrepancies in product content, pricing, or availability.

    • Operational Coordination & Communication

  • Represents Pattern in the most professional way possible when working with internal teams, partners, and clients.
  • Communicates with logistics and fulfillment partners to ensure smooth operations.
  • Engages directly with clients and external partners, providing updates and resolving inquiries.
  • Participates in operational and marketplace-related calls as needed, with camera on for meetings.

    • Data Management & Reporting

  • Pulls and analyzes inventory & fulfillment reports using Tableau and marketplace reporting tools.
  • Maintains accurate records of inbound shipments, work orders, and listing updates.
  • Identifies and escalates potential operational bottlenecks for resolution.

    • Required Skills & Qualifications

  • Amazon Seller Central and marketplace fulfillment operations.
  • Basic understanding of warehouse/logistics operations (or a strong willingness to learn).
  • Strong attention to detail for tracking inventory, reconciling listings, and validating shipments.
  • Proficiency in Microsoft Excel & Google Sheets; familiarity with Tableau is a plus.
  • Fluent English communication skills (spoken and written) to engage with internal teams and partners.
  • Comfortable working during U.S. business hours.

    • Preferred Qualifications

  • Experience working with marketplace prep workflows & middle-mile logistics.
  • SQL knowledge is a plus but not required.
  • Ability to manage multiple tasks and work in a fast-paced environment.
  • Strong problem-solving skills with a proactive approach to fulfillment challenges.

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