Inside Service Sales Account Manager

Inside Service Sales Representative

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team

We are seeking bright, articulate, and self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. Our Inside Service Sales Representatives are responsible for a targeted territory’s service revenue, selling service contract renewals, upselling services, and selling professional services and training.

Position Responsibilities:

Responsible for renewal quoting and upselling in a specified region/territory

Attain monthly/quarterly/annual quota on assigned region/territory

Weekly forecasting/commit – Service

Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue

Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's

Manage service contracts/renewals for customers in assigned region/territory

Manage service sales campaigns and promotions for assigned region/territory

Chase service renewal opportunities

Regular pipeline and opportunity reporting both internally and externally, including SalesForce hygiene

Spot product upsell opportunities and work with the product account team

Work with internal teams to guard data integrity and manage service orders

Requirements:

2+ years in Inside Sales experience required

Strong telephone communications skills comfortable calling on clients

Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques

Ability to work well in a fast paced, team environment

College Degree preferred

Interest and knowledge of software/hardware technologies preferred

Experience with Computer Networking technologies a bonus

Possess energetic and enthusiastic demeaner

Experience with SalesForce.com required

Strong Microsoft Excel skills required

Strong German and English communication skills

Up to 5% travel requirement

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