Admin Patient Experience Representative I- Pulmonary Hypertension
About the position
As one of the leading and largest programs of its kind in the U.S., the Boston Children's Pulmonary Hypertension Program brings together diverse, skilled, and experienced clinicians to provide a comprehensive diagnosis and individualized treatment for each patient. Learn more about the PH Program here.
- Responsibilities
- Provide administrative support to multiple cardiologists and the Pulmonary Hypertension Service, including calendar management, triaging calls, coordinating meetings, and supporting team operations. ,
- Schedule and register patients for visits and procedures; manage new patient intakes and pre-appointment record requests; enroll patients in the portal. ,
- Serve as the primary contact for patient families; address inquiries, resolve issues, and guide them through their care plans. ,
- Prepare charts, check in patients, verify insurance, obtain referrals and records, and accurately log documentation. ,
- Deliver effective and compassionate service to patients and families; escalate complex concerns as needed. ,
- Answer, screen, and route calls; manage appointment requests, triage urgent calls, and activate emergency services when appropriate. ,
- Collect and process demographics, insurance, referral, and billing data; transcribe treatment info and manage clinical documentation. ,
- Process prescription refills, external requests, patient paperwork, and correspondence; handle mail, photocopying, and document organization. ,
- Schedule departmental meetings, events, programs, and attend shift handoffs and team huddles. ,
- Work with referring providers and practices to manage complex cases; rotate through call centers as needed. ,
- Utilize office and hospital systems (e.g., Microsoft Office, scheduling, billing tools) efficiently. ,
- Support internal workflow enhancements and participate in quality improvement initiatives. ,
- Other duties as assigned.
- Requirements
- High School Diploma/ GED ,
- No healthcare experience required - Basic customer service and computer skills. ,
- Makes use of customer service knowledge to assist patients and families in resolving problems. ,
- Conveys a positive demeanor when interacting with patients, families, and coworkers. ,
- Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations. ,
- Ability to work with diverse internal and external constituencies. ,
- Demonstrates the ability to pay attention to detail and accuracy.
Nice-to-haves
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- Benefits
- Flexible schedules ,
- Affordable health, vision and dental insurance ,
- Child care and student loan subsidies ,
- Generous levels of time off ,
- 403(b) Retirement Savings plan ,
- Pension ,
- Tuition and certain License and Certification Reimbursement ,
- Cell phone plan discounts ,
- Discounted rates on T-passes ,
- Sign-on Bonus of $2,000 for full time positions
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