Chief, Workforce Support Division
Job Description And Duties
Under the general supervision of the Office of Administrative Services (OAS) Deputy Director, the incumbent is responsible and accountable for DMHC's Workforce Support Division (WSD), which includes the Human Resources, Training, Organizational Effectiveness, Equal Employment Opportunity (EEO) and Safety and Wellness units, as well as oversight of the DMHC's Diversity, Equity and Inclusion (DEI) initiatives. The incumbent serves on the OAS management team, works to collaboratively resolve program-related problems, develops policies and procedures, and promotes OAS's goals and objectives. The incumbent provides excellent customer service, motivates and inspires others, and holds high ethical standards.
Please let us know how you heard about this position by taking a brief survey: DMHC Recruitment Survey .
You will find additional information about the job in the Duty Statement .
Working Conditions
The DMHC has locations in Downtown Sacramento and Rancho Cordova. Both locations are located close to light-rail with various amenities. The incumbent will work in a climate-controlled cubicle and/or office environment with artificial lighting.
This position may be eligible for hybrid telework. The telework schedule is permitted at the operational needs of the Department and is subject to change, consistent with the State Telework Policy and the DMHC’s Telework Policy. All employees who telework are required to be California residents and maintain California residency in accordance with Government Code 14200.
- Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES MANAGER III
- Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-484973
Position #(s):
409-611-4802-003
Working Title:
Chief, Workforce Support Division
Classification:
STAFF SERVICES MANAGER III
$9,293.00 - $10,550.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
The mission of the California Department of Managed Health Care (DMHC) is to protect consumers’ health care rights and ensure a stable health care delivery system. The DMHC accomplishes its mission by ensuring the health care system works for consumers. The Department protects the health care rights of more than 29.8 million Californians by regulating health care service plans, assisting consumers through a consumer Help Center, educating consumers on their rights and responsibilities and preserving the financial stability of the managed health care system.
DMHC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. DMHC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join DMHC and help us improve the lives of all Californians.
If you are interested in learning about the Department of Managed Health Care (DMHC) culture from the perspective of someone like yourself, contact our Someone Like Me program. Within five business days of your request to participate in the Someone Like Me program, you will be matched with a DMHC employee with a similar background to discuss the DMHC’s culture. This program is not part of, or in any way affiliated with the application or hiring process. Prospective employees must complete the application process on Cal Careers (e.g., submit your application within the specified timeframes on the job posting) to be considered for hire at the DMHC. None of the information you provide through the Someone Like Me program will be relayed to the Hiring Unit.
Department Website: http://www.dmhc.ca.gov
- Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
All applicants not currently employed by the DMHC will be subject to a pre-employment background investigation. The investigation will consist of fingerprinting and an inquiry to the California Department of Justice to disclose criminal records.
Any documents you submit for a job vacancy such as your State application, resume, cover letter, educational transcripts, etc. SHOULD NOT include ANY confidential information. Confidential information that should be excluded or removed from these documents include, but is not limited to, your Social Security Number (SSN), birthday, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission. Possession of Minimum Qualifications will be verified prior to interview and/or appointment .
If you are using education to meet the minimum qualifications for this position, you MUST submit a copy of your college transcripts .
Unofficial transcripts may be accepted during the application process; however, submission of official transcripts may be required prior to appointment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/28/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Managed Health Care
DMHC Recruitment
Attn: DMHC Recruitment
980 9th Street, Suite 500
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Managed Health Care
DMHC Recruitment
Human Resources Office
980 9th Street, Suite 500
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
- The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - A Statement of Qualifications (SOQ) is a MANDATORY requirement in order to apply for this position. A SOQ is a narrative discussion describing how the candidate’s education, training, experience and skills meet the minimum and desirable qualifications for the position.
Please see section labeled "Statement of Qualifications" for further instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
- In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Demonstrated leadership skills.
- Experience managing and building collaborative relationships with internal and external stakeholders.
- Demonstrated change management experience.
- Demonstrated management skills, with emphasis on establishing goals and objectives and achieving measurable results.
- Ability to think strategically and assess issues quickly to identify the best possible solution.
- Strong communication skills; experience communicating effectively with other leaders, managers and staff in a diverse environment.
- Extensive experience in areas of human resources, training, organizational effectiveness, safety, DEI and EEO is desirable .
Benefits
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.dmhc.ca.gov
Human Resources Contact:
DMHC Recruitment
(916) 322-8437
Hiring Unit Contact:
Nichole Eshelman
(916) 327-8946
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 738-3394
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
To be considered for this vacancy, please complete all applicable fields on the application form, including a list or description of previous/current occupational experience in the duties performed section.
Electronic applications through your CalCareer account are highly recommended.
If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please notate RPA: 25-013 and Job Control: JC-484973 on your application.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification for Staff Services Manager III is located at the top of this Job Announcement Posting under Minimum Requirements.
Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply that coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DMHC accepts foreign transcript evaluations that are completed by one of the agencies approved by the California Commission on Teacher Credentialing .
PLEASE NOTE: If you are mailing your application, it must be postmarked by the final filing date. Hand delivered applications must be submitted no later than 4:30 p.m. on the final filing date. Applications slipped under the door at the Human Resources Office will be time stamped the following business day.
Qualifications
Statement of Qualifications
- Interested individuals MUST submit a Statement of Qualifications (SOQ) along with their application. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. The completed SOQ should not be longer than two (2) pages in length, single-spaced, 12 point Arial font. The responses should be numbered in order of the questions below and should specifically address all components of the question listed. Please answer the following questions:
- What is your experience in planning, organizing and directing staff activities in the areas of human resources (such as hiring, labor relations, performance management, payroll and benefits, examination services), training, organizational effectiveness, safety, diversity, equity and inclusion, and EEO?
- Describe your experience in leading department-wide change management projects? What was your primary focus in ensuring a successful transition and what challenges did you have to overcome?
- What are the most important values you demonstrate as a leader? Please describe how you would use those values to be successful in this role.
Your SOQ will be considered the first phase of the hiring process for this position. Applications will be screened; only those most qualified will be called for an interview. Resumes DO NOT take the place of the SOQ. Failure to submit a SOQ, answer the SOQ questions and/or follow the format guidelines may result in disqualification from the selection process for this position.
Applicants that do not submit a SOQ with their application packet will automatically be disqualified from consideration for this position. Cover letters, resumes and applications will not take the place of this document.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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