Case Manager-Key
Position: Case Manager-Key to Home
Description
FLSA DUTIES STATUS:
Non-Exempt
REPORTS TO:
Director of Family Support Services
JOB OBJECTIVE: The Key to Home Case Manager will be a team member in a two-year multi-organization project that focuses on in person, housing-based case management services. As a team member, the case manager will assist in successfully housing and stabilizing a minimum of 40 households during the two-year funding period.
- The essential job duties include but are not limited to:
- Working with Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist clients in encampments and remain with clients for a year after they are housed.
- Complete timely HMIS program enrollments.
- Assist clients with timely completion of unit and voucher applications.
- Assist with timely move-ins.
- Provide one year of weekly in person, home-based case management services to include, but not limited to:
- Intake/assessment
- long-term housing stabilization planning
- budget planning
- opportunities to increase income through employment or disability assistance
- assistance connecting to behavioral health and physical healthcare services
- eviction prevention.
- Record case documentation ongoing to include, but not limited to: telephone calls/emails, attempts to make contact, and client face-to-face interactions should be detailed and clearly documented in client’s case record in HMIS.
- Participate in daily encampment huddles with community team members as requested and participate in weekly/monthly stabilization work group meetings.
- Liaise with other service providers and community partners as a pathway to increase stabilization for clients.
- Act as point of contact for Coordinated Entry staff, Landlord Engagement staff, and behavioral health partners.
- Adhere to the most up to date version of the Coordinated Entry Policies and CoC Standards of Care.
- Participate in the CoC, regular ongoing engagement with the appropriate work groups.
- Demonstrate a spirit of flexibility, consistency, and kindness in working with clients, CoC, and partners.
- Provide transportation to clients as needed.
SUPERVISORY RESPONSIBILITIES:
There are no supervisory responsibilities for this position.
Requirements
- MINIMUM QUALIFICATIONS FOR CONSIDERATION:
- Bachelor’s degree in social work, or human services related field, or 6 months of experience in encampment rehousing case management required; master’s degree preferred.
- At least 12-month’s case management experience working with those experiencing homelessness.
- Fluency in Spanish and English preferred
- Knowledge, skills and abilities:
- Strong verbal and written communication, listening, and presentation skills.
- Experience with individuals experiencing mental health issues.
- Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization and within the community partnership.
- Ability to work effectively with staff, volunteers, parishes, and community.
- Ability to adjust communication style to handle diverse situations.
- Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention.
- Demonstrated conflict resolution skills.
- Able to function autonomously and be proactive.
- PC literate and proficient in all Microsoft Office applications.
- Ability to drive - must have valid Oklahoma driver’s license
- PHYSICAL REQUIREMENTS
- High energy and stamina to actively engage with participants and residents.
- Lifting up to 40 pounds
- Ability to respond quickly to crisis situations.
- Ability to perform CPR and the Heimlich maneuver once trained. #J-18808-Ljbffr
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