Call Center Representative- Remote- Indianapolis

Position Title: Service Center Assistant - (Remote Work)

Location: Indianapolis, IN 46278

Duration: Short term Contract- Can extend up to 1+ year

Pay Rate: $17.00/hr on W2

Shift : 8am -5pm

Note: No Interview- Direct Offer
Initial 3 days need to be onsite and there after 100% Remote Work

About BCforward

Established in 1998, BCforward, a Black-owned firm headquartered in Indianapolis, IN, pioneers workforce management and digital product delivery solutions globally. With a team of 6,000+ consultants across the world, they champion human potential, guided by core values of People-Centricity, Excellence, and Diversity. As a market leader, BCforward provides a best-in-class workplace, emphasizing equal opportunity employment and fostering a culture of accountability and optimism.

PRIMARY PURPOSE :
• To expedite the claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

Essential Functions And Responsibilities
• Acts as primary liaison with customer in solving problems related to the application process and service.
• Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
• Educates and informs the customer by telephone, written correspondence and/or the claims system about the documentation required to process a claim, required time frames, payment information and claim status.
• Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
• Assigns new claims to the appropriate claims handler.
• Directs customer calls to the correct person at all locations.
• Participates in and maintains a quality service culture within the Customer Service Team.
• Attendance during scheduled work hours is required.

Additional Functions And Responsibilities
• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications:
• Education & Licensing High school diploma or GED required.
• Experience One (1) year customer service experience or equivalent combination of education and experience preferred.
• Experience in an inbound call center preferred.
• Skills & Knowledge knowledgeable in disability plan eligibility, coverage and benefits.
• Good customer service skills.
• Excellent oral and written communication, including presentation skills, PC literate, including Microsoft Office product.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies

Education:
• High School Graduate/GED

Job Types: Full-time, Contract, Temporary

Pay: $17.00 per hour

Expected hours: 40 per week

Schedule:
• 8 hour shift

Education:
• High school or equivalent (Required)

Experience:
• Call Center/ Customer Service: 1 year (Required)

Location:
• Indianapolis, IN (Required)

Work Location: Remote

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