Respiratory Therapist - Therapy Adherence

Description:
• Analyze home sleep test results to identify patterns and abnormalities.
• Communicate findings clearly and effectively to customers.
• Address customer questions and concerns.
• Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding.
• Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness.
• Review and monitor patient compliance data from cloud-connected PAP devices.
• Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve.
• Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success.
• Educate patients on proper usage, cleaning, and maintenance of their PAP equipment.
• Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing.
• Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort.
• Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems.
• Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment.
• Collaborate with internal clinical, support, and logistics teams to ensure smooth coordination of care.
• Contribute ideas and insights to improve the follow-up program and enhance the patient experience.

Requirements:
• Licensed Respiratory Therapist (RRT or CRT), RRT-SDS preferred with at least 3 years of DME experience working with home respiratory devices, including CPAP/BiPAP therapy
• Familiar with mask types, resupply guidelines, and best practices for long-term PAP success
• Skilled in virtual education, troubleshooting, and mask fittings
• You are patient-focused and driven to help individuals achieve better health through consistent and compassionate support
• Comfortable using telehealth platforms and cloud-based compliance systems
• Knowledgeable in Durable Medical Equipment (DME) and Home Medical Equipment (HME), specific to sleep apnea care
• Excellent communicator, both written and verbal, and able to maintain patient confidentiality
• Thrive in a remote, fast-paced, collaborative environment where priorities can shift—and you’re ready to adapt and respond quickly

Benefits:
• The Company currently provides medical, vision, and dental insurance
• 100% of the employee medical, vision, & dental premiums covered by the Company.
• Option to participate in both a medical FSA and dependent care FSA.
• 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary.
• Company paid life-insurance policy.
• Option to participate in a voluntary pet-insurance policy.
• Eligible for Paid Time Off in accordance with the company’s policies.
• Seattle-based employees will receive commuter benefits.

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