Supervisor, Support Operations Spaulding South Shore Locations

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Responsible for guiding and supporting a team of administrative support staff, setting priorities, and maintaining high standards of professionalism and efficiency.

Qualifications

Essential Functions

• Supervise and guide a team of administrative support staff, providing direction, coaching, and support.
• Oversee and coordinate various administrative tasks and processes, such as managing calendars, scheduling appointments, coordinating meetings, arranging travel, and maintaining records and files.
• Continuously assess and improve administrative processes and procedures to enhance efficiency, productivity, and quality.
• Identify opportunities for automation, standardization, or streamlining of administrative tasks.
• Serve as a liaison between the administrative support team and other departments or stakeholders.
• Provide training, orientation, and professional development opportunities to administrative support staff.

Education
Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Administrative Experience 3-5 years required and Medical Office/Hospital/Managed Care Experience 2-3 years required and Supervisory Experience 1-2 years preferred

Knowledge, Skills and Abilities
• Proven experience in administrative support roles, with some experience in a supervisory or leadership capacity.
• Knowledge of administrative processes, procedures, and best practices.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Attention to detail and ability to handle multiple priorities.

Additional Job Details (if applicable)
Physical RequirementsStanding Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

Remote Type
Onsite

Work Location
300 Granite Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

EEO Statement:
The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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