Vice President (VP) of Digital Support Journey Design
- *Overview:** We are seeking a Vice President (VP) of Digital Support Journey Design who is a thought leader, problem solver, and structured operator to drive large-scale transformation and strategic operational initiatives within our Services organization. This role reports to the EVP of Services Digital Enablement. **Responsibilities:**
- Driving rapid, iterative improvements to digital support journeys
- Identify opportunities to launch highly visible strategic transformational initiatives
- Diagnose operational pain points, break down complex challenges, and implement a path forward with our key business partners and stakeholders across Product, Technology, and Delivery
- Establish execution frameworks that bring consistency, discipline, and accountability to identifying digital journey pain points
- Build and drive processes on how to best use resources; including people, technology, and capital to optimize outcomes
- Develop compelling presentations to articulate and advocate for transformational opportunities
- Manage projects against strategic pillars, establishing and monitoring key performance indicators (KPIs) to measure the success and impact
- Lead and contribute to various cross-functional initiatives spanning transformation of our Personalization strategy to End-to-End Journey orchestration capabilities
- Bring data and the right analyses to problem solve for the bigger picture, developing strategies and actionable plans that align to the organization's goals
- Leverage data-driven insights and business intelligence to help senior leadership and business owners make important decisions
- *Qualifications:**
- 8+ years of experience in financial services, business, or digital transformation, driving internal strategy and management
- 5+ years of experience in wealth management, financial services
- MBA or relevant advanced degree is a plus
- Experience in process improvement, lean six sigma, failure analysis, and user experience research
- Problem solver, who can take broad visions or ambiguous direction and apply structure
- Analytically inclined and can leverage statistical tools to capture critical business insights
- Excellent communication skills and ways of working in a high-growth or fast-paced environment
- Strong track record of supporting transformation programs, particularly in customer service, contact centers, or financial services
- Self-starter with a bias for action-someone who proactively identifies problems and implements solutions
- Experience influencing senior leadership
- *Benefits:**
- Competitive pay range: $148,200-$247,000/year
- LPL Total Rewards package designed to support your success at work, at home, and at play, including 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Unified mission to take care of advisors and institutions, so they can take care of their clients
- Commitment to equality and diversity
- Community focus and volunteer opportunities
- Comprehensive benefits package and competitive compensation package
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