Remote Phone Support

At Full Circle Home Care, LLC, we are dedicated to providing the best care and support for our clients. As a member of our team, you will help us achieve this goal by ensuring accurate and up-to-date information for our clients. We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company.

If you are looking for a fulfilling career in data entry with a company that values its employees and makes a positive impact in the community, then Full Circle Home Care, LLC is the place for you. Apply now to join our team!e

Full Circle Home Care, LLC is seeking a dedicated and compassionate Remote Phone Support Specialist to join our growing team. As a Remote Phone Support Specialist, you will play a critical role in providing assistance and support to our clients and their caregivers. You will work remotely, providing telephonic support to clients and their families, ensuring that they receive the highest quality of care and assistance.

Key responsibilities include:
• Answering incoming calls from clients and caregivers, providing support and assistance as needed
• Listening to clients' needs and concerns, and offering appropriate solutions and resources
• Utilizing care plans and client information to provide informed guidance and support
• Coordinating with other members of the care team to ensure all client needs are met
• Maintaining accurate and detailed records of all interactions with clients and caregivers
• Conducting follow-up calls to check on clients' well-being and satisfaction with services
• Providing education and information to clients and caregivers on our services and resources available
• Ensuring all HIPAA guidelines and regulations are followed while communicating with clients and caregivers

Qualifications:
• High school diploma or equivalent
• 1-2 years of experience in a customer service or healthcare support role
• Excellent communication skills, both written and verbal
• Ability to remain calm and professional in challenging situations
• Knowledge of medical terminology and experience working in a healthcare setting is a plus
• Strong organizational skills and attention to detail
• Proficiency with technology and ability to navigate multiple computer systems simultaneously
• Familiarity with HIPAA guidelines and regulations

Benefits:
• Competitive salary based on experience and qualification.
• Flexible work options, including remote work.
• Opportunities for growth and development within the company
• 401K Retirement Plan with generous company matching
• Disability Insurance, 100% paid
• Life Insurance, 100% paid
• Paid Approved Training and ACRP Certification
• Paid Licensure Renewal
• Bereavement Leave

Full Time

Part Times

Weekend Shift, 9-5
Salary $65,500 to $72,000 per year

The pay range for this role is:
65,500 - 72,000 USD per year(Remote (Kansas City, Missouri, US))

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