Dispatcher-Seasonal

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p style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;' id="isPasted"strongspan style='font-family:"Times New Roman";'POSITION: nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanstrongspan style='font-size:19px;font-family:"Cambria",serif;'Dispatcher ndash; Seasonal (6 Positions)/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:11.0pt;'strongspan style='font-family:"Times New Roman";'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:11.0pt;'strongspan style='font-family:"Times New Roman";'PROGRAM/DIVISION: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'Shelter Hotline Program//span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:11.0pt;'span style='font-family:"Times New Roman";'nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Community Health Division/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'BULLETIN No: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan style='font-family:"Times New Roman";'4092024/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'HOURLY RATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'$18.00 per hour/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'OPENING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan style='font-family:"Times New Roman";'September 13, 2024/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'CLOSING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'Open until filled/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'FIRST SOURCE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan style='font-family:"Times New Roman";'N/A/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'BRIEF/span/strongstrongspan style='font-family:"Cambria",serif;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;'DESCRIPTION/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'Manage the coordination and dispatching of the UPO drivers to provide nbsp; nbsp; nbsp; nbsp; nbsp; outreaches and transportation services for District residents needing ofnbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'emergency shelter. nbsp;Act as first point of contact for individuals, families,nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'nbsp;service providers, and other agencies as it is related to persons identified asnbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'nbsp;at-risk or requiring services to combat environmental hazards due tonbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'nbsp;inclement weather./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'MAJOR DUTIES:/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'Answer phones, log all calls and provide customers with requested information and referrals to appropriate resource including shelters. Dispatch drivers to designated locations for client pick-ups using a two-way radio system.nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family:Shruti;"Facilitate transportation of homeless clients to and from approved destinations across the city./spanspan style='font-family:"Times New Roman";'nbsp;/spanspan style="font-family:Shruti;"Communicate with shelters to maintain daily census of bed vacancies throughout shelter system./spanspan style='font-family:"Times New Roman";'nbsp;/spanspan style="font-family:Shruti;"Complete required documentation relating to calls logs, manifest logs and shift activities.nbsp;/spanspan style='font-family:"Times New Roman";'Contact shelters when Homeland Security/Emergency Management Agency (HSEMA) calls ldquo;alertsrdquo; on or off due to severe weather conditions (heat or cold). Works closely withnbsp;/spanspan style='font-family:"Times New Roman";'Comprehensive Psychiatric Emergency Program (CPEP), Mental Health, and HSEMA to assist clients experiencing emergencies/crisis. Coordinate linkage of families to Virginia Williams Family Resource Center (VWFRC) and transportation to designated shelter placements.nbsp;/spanspan style='font-family:"Times New Roman";'Furnish callers with approved information onnbsp;/spanspan style='font-family:"Times New Roman";'facilities, resources and service providers. nbsp;Issue informational materials to driverrsquo;s distribution to homeless population./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Century Schoolbook";'MINIMUM/span/strongstrongspan style='font-family:"Century Schoolbook";'nbsp;QUALIFICATIONS/span/strongspan style='font-family:"Century Schoolbook";':nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'Candidate must have the qualifications listed in this section to be considered for the position. High school diploma/GED or equivalent. Two (2) years of experience in a dispatcher position. Two-way radio experience is required. nbsp;/spanspan style="font-family:Shruti;"Possess ability to accurately perform routine math problems, i.e. basic addition, subtraction, multiplication and division.nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-bottom:8.0pt;'span style='font-family:"Cambria",serif;font-family:"Times New Roman";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-bottom:8.0pt;'span style='font-family:"Cambria",serif;font-family:"Times New Roman";'Geographic knowledge of the DC area is a must.nbsp;/spanspan style='font-family:"Cambria",serif;font-family:"Times New Roman";'Possess strong interpersonal, judgment, and problem-solving skills; Ability to use a computer system to retrieve schedule information; Ability to reference materials to quickly and accurately determine the best method to assist clients; Ability to complete a variety of daily reports and clerical duties; Ability to manage emergency situations for vehicle drivers and act as a liaison between the drivers and emergency services; Ability to work a varied schedule, including nights, holidays and weekends during all types of weather. Ability to manage and improve daily service by reviewing route performance and other daily tasks.nbsp;/spanspan style='font-family:"Times New Roman";'Must be able to work well under extreme pressure and be sensitive to the needs of callers. nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Century Schoolbook";'DESIRED/span/strongstrongspan style='font-family:"Century Schoolbook";'nbsp;QUALIFICATIONS/span/strongspan style='font-family:"Century Schoolbook";':/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'First-Aid amp; CPR certification. nbsp;Bilingual/Spanish./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Century Schoolbook";'OTHERnbsp;/span/strongstrongspan style='font-family:"Century Schoolbook";'REQUIREMENTS/span/strongspan style='font-family:"Century Schoolbook";':/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'In/spanspan style='font-family:"Century Schoolbook";'nbsp;the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Times New Roman";'ESSENTIAL POSITION/span/strongspan style='font-family:"Times New Roman";': nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/spanspan style='font-family:"Times New Roman";'x/spanspan style='font-family:"Times New Roman";'nbsp;YES nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanspan style='font-family:"Times New Roman";'o/spanspan style='font-family:"Times New Roman";'nbsp;NOnbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:13px;font-family:"Cambria",serif;'UPO designates an employee as essential if s/he is required to work during a business closure (e.g., federal/District holidays, snow closures, pandemic) in order to meet operational requirements. nbsp;/spanspan style='font-size:13px;font-family:"Times New Roman";'Essential employees who arenbsp;customer/spanspan style='font-size:13px;font-family:"Cambria",serif;'-facing (e.g., nurses, transportation, facilities) who deliver essential/spanspan style='font-family:"Verdana",sans-serif;color:#002060;'nbsp;/spanspan style='font-size:13px;font-family:"Cambria",serif;'servicesnbsp;/spanspan style='font-size:13px;font-family:"Cambria",serif;'are not eligible for Teleworking/Remote Work/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strong/pp style='margin-top:4.0pt;margin-right:0in;margin-bottom:.0001pt;margin-left:2.0in;text-indent:0in;font-size:13px;font-family:"Calibri",sans-serif;margin:0in;text-align:center;'strongspan style='font-size:15px;font-family:"Cambria",serif;'This is a Safety Sensitive position subject to mandatory random drug and alcohol testing./span/strong/pp style='margin-top:4.0pt;margin-right:0in;margin-bottom:.0001pt;margin-left:2.0in;text-indent:0in;font-size:13px;font-family:"Calibri",sans-serif;margin:0in;text-align:center;'strongspan style='font-size:15px;font-family:"Cambria",serif;'nbsp;/span/strong/pp style='margin-top:4.0pt;margin-right:0in;margin-bottom:.0001pt;margin-left:2.0in;text-indent:0in;font-size:13px;font-family:"Calibri",sans-serif;margin:0in;text-align:center;'strongspan style='font-size:15px;font-family:"Cambria",serif;'Additionally, this position requires the incumbent to submit to yearly tuberculosis testing./span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'span style='font-family:"Cambria",serif;'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;background:yellow;'This/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'position/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongemspan style='font-family:"Cambria",serif;background:yellow;'IS/span/em/strongstrongemspan style='font-family:"Cambria",serif;background:yellow;'nbsp;NOTnbsp;/span/em/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'in/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'the/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'collective/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'bargaining/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'unit of the CWA Union/span/strongstrongspan style='font-family:"Cambria",serif;'./span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;'UPO is an Equal Opportunity Employer/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-size:13px;font-family:"Times New Roman";'nbsp;/span/strong/p
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p style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;' id="isPasted"strongspan style='font-family:"Times New Roman";'POSITION: nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanstrongspan style='font-size:19px;font-family:"Cambria",serif;'Dispatcher ndash; Seasonal (6 Positions)/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:11.0pt;'strongspan style='font-family:"Times New Roman";'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:11.0pt;'strongspan style='font-family:"Times New Roman";'PROGRAM/DIVISION: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'Shelter Hotline Program//span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:11.0pt;'span style='font-family:"Times New Roman";'nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; Community Health Division/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'BULLETIN No: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan style='font-family:"Times New Roman";'4092024/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'HOURLY RATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'$18.00 per hour/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'OPENING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan style='font-family:"Times New Roman";'September 13, 2024/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'CLOSING DATE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/span/strongspan style='font-family:"Times New Roman";'Open until filled/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;line-height:18.0pt;'strongspan style='font-family:"Times New Roman";'FIRST SOURCE: nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/span/strongspan style='font-family:"Times New Roman";'N/A/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'BRIEF/span/strongstrongspan style='font-family:"Cambria",serif;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;'DESCRIPTION/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'Manage the coordination and dispatching of the UPO drivers to provide nbsp; nbsp; nbsp; nbsp; nbsp; outreaches and transportation services for District residents needing ofnbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'emergency shelter. nbsp;Act as first point of contact for individuals, families,nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'nbsp;service providers, and other agencies as it is related to persons identified asnbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'nbsp;at-risk or requiring services to combat environmental hazards due tonbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'nbsp;inclement weather./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Cambria",serif;'MAJOR DUTIES:/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'Answer phones, log all calls and provide customers with requested information and referrals to appropriate resource including shelters. Dispatch drivers to designated locations for client pick-ups using a two-way radio system.nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style="font-family:Shruti;"Facilitate transportation of homeless clients to and from approved destinations across the city./spanspan style='font-family:"Times New Roman";'nbsp;/spanspan style="font-family:Shruti;"Communicate with shelters to maintain daily census of bed vacancies throughout shelter system./spanspan style='font-family:"Times New Roman";'nbsp;/spanspan style="font-family:Shruti;"Complete required documentation relating to calls logs, manifest logs and shift activities.nbsp;/spanspan style='font-family:"Times New Roman";'Contact shelters when Homeland Security/Emergency Management Agency (HSEMA) calls ldquo;alertsrdquo; on or off due to severe weather conditions (heat or cold). Works closely withnbsp;/spanspan style='font-family:"Times New Roman";'Comprehensive Psychiatric Emergency Program (CPEP), Mental Health, and HSEMA to assist clients experiencing emergencies/crisis. Coordinate linkage of families to Virginia Williams Family Resource Center (VWFRC) and transportation to designated shelter placements.nbsp;/spanspan style='font-family:"Times New Roman";'Furnish callers with approved information onnbsp;/spanspan style='font-family:"Times New Roman";'facilities, resources and service providers. nbsp;Issue informational materials to driverrsquo;s distribution to homeless population./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Century Schoolbook";'MINIMUM/span/strongstrongspan style='font-family:"Century Schoolbook";'nbsp;QUALIFICATIONS/span/strongspan style='font-family:"Century Schoolbook";':nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'Candidate must have the qualifications listed in this section to be considered for the position. High school diploma/GED or equivalent. Two (2) years of experience in a dispatcher position. Two-way radio experience is required. nbsp;/spanspan style="font-family:Shruti;"Possess ability to accurately perform routine math problems, i.e. basic addition, subtraction, multiplication and division.nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-bottom:8.0pt;'span style='font-family:"Cambria",serif;font-family:"Times New Roman";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-bottom:8.0pt;'span style='font-family:"Cambria",serif;font-family:"Times New Roman";'Geographic knowledge of the DC area is a must.nbsp;/spanspan style='font-family:"Cambria",serif;font-family:"Times New Roman";'Possess strong interpersonal, judgment, and problem-solving skills; Ability to use a computer system to retrieve schedule information; Ability to reference materials to quickly and accurately determine the best method to assist clients; Ability to complete a variety of daily reports and clerical duties; Ability to manage emergency situations for vehicle drivers and act as a liaison between the drivers and emergency services; Ability to work a varied schedule, including nights, holidays and weekends during all types of weather. Ability to manage and improve daily service by reviewing route performance and other daily tasks.nbsp;/spanspan style='font-family:"Times New Roman";'Must be able to work well under extreme pressure and be sensitive to the needs of callers. nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Times New Roman";'Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Century Schoolbook";'DESIRED/span/strongstrongspan style='font-family:"Century Schoolbook";'nbsp;QUALIFICATIONS/span/strongspan style='font-family:"Century Schoolbook";':/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Cambria",serif;'First-Aid amp; CPR certification. nbsp;Bilingual/Spanish./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Century Schoolbook";'OTHERnbsp;/span/strongstrongspan style='font-family:"Century Schoolbook";'REQUIREMENTS/span/strongspan style='font-family:"Century Schoolbook";':/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'In/spanspan style='font-family:"Century Schoolbook";'nbsp;the event that an offer is extended, the candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position./span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-family:"Century Schoolbook";'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-family:"Times New Roman";'ESSENTIAL POSITION/span/strongspan style='font-family:"Times New Roman";': nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;/spanspan style='font-family:"Times New Roman";'x/spanspan style='font-family:"Times New Roman";'nbsp;YES nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp;nbsp;/spanspan style='font-family:"Times New Roman";'o/spanspan style='font-family:"Times New Roman";'nbsp;NOnbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'span style='font-size:13px;font-family:"Cambria",serif;'UPO designates an employee as essential if s/he is required to work during a business closure (e.g., federal/District holidays, snow closures, pandemic) in order to meet operational requirements. nbsp;/spanspan style='font-size:13px;font-family:"Times New Roman";'Essential employees who arenbsp;customer/spanspan style='font-size:13px;font-family:"Cambria",serif;'-facing (e.g., nurses, transportation, facilities) who deliver essential/spanspan style='font-family:"Verdana",sans-serif;color:#002060;'nbsp;/spanspan style='font-size:13px;font-family:"Cambria",serif;'servicesnbsp;/spanspan style='font-size:13px;font-family:"Cambria",serif;'are not eligible for Teleworking/Remote Work/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strong/pp style='margin-top:4.0pt;margin-right:0in;margin-bottom:.0001pt;margin-left:2.0in;text-indent:0in;font-size:13px;font-family:"Calibri",sans-serif;margin:0in;text-align:center;'strongspan style='font-size:15px;font-family:"Cambria",serif;'This is a Safety Sensitive position subject to mandatory random drug and alcohol testing./span/strong/pp style='margin-top:4.0pt;margin-right:0in;margin-bottom:.0001pt;margin-left:2.0in;text-indent:0in;font-size:13px;font-family:"Calibri",sans-serif;margin:0in;text-align:center;'strongspan style='font-size:15px;font-family:"Cambria",serif;'nbsp;/span/strong/pp style='margin-top:4.0pt;margin-right:0in;margin-bottom:.0001pt;margin-left:2.0in;text-indent:0in;font-size:13px;font-family:"Calibri",sans-serif;margin:0in;text-align:center;'strongspan style='font-size:15px;font-family:"Cambria",serif;'Additionally, this position requires the incumbent to submit to yearly tuberculosis testing./span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'span style='font-family:"Cambria",serif;'nbsp;/span/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;background:yellow;'This/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'position/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongemspan style='font-family:"Cambria",serif;background:yellow;'IS/span/em/strongstrongemspan style='font-family:"Cambria",serif;background:yellow;'nbsp;NOTnbsp;/span/em/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'in/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'the/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'collective/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'bargaining/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'nbsp;/span/strongstrongspan style='font-family:"Cambria",serif;background:yellow;'unit of the CWA Union/span/strongstrongspan style='font-family:"Cambria",serif;'./span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;text-align:center;'strongspan style='font-family:"Cambria",serif;'UPO is an Equal Opportunity Employer/span/strong/pp style='margin:0in;font-size:15px;font-family:"Calibri",sans-serif;'strongspan style='font-size:13px;font-family:"Times New Roman";'nbsp;/span/strong/p
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