Consumer Sales Representative - Bayshore Moving & Storage

Bayshore Moving & Storage is Now Hiring: Consumer Sales Representative (Full-Time, Remote/Travel in DE)

For nearly 100 years, family owned and operated Bayshore Moving & Storage has been the best choice for those in need of long distance and local moving companies in Delaware. The Delaware local moving company is run by the 3rd and 4th generations of the family that started the business in 1920.

The Sales Representative is the face of Bayshore/Shoreview in the customer home. The sales representative is responsible for attending sales appointments and building relationships with potential customers, while accurately and efficiently providing the customer with a move quote. The sales representative is responsible for converting prospective customers into booked customers and ensuring they have a smooth transition over to the Customer Service Representative.

What You'll Do:
• Attending sales appointments by driving to the prospective customer home and meeting with them to discuss the advantages of moving with Bayshore/Shoreview
• Performing site surveys by walking through the customer home, storage units, etc. to create a detailed inventory of items to be moved, estimated number of boxes to be packed, etc.
• Creating a moving estimate by utilizing the technology provided, showing the customer the estimated total and explaining all services included/offered
• Booking the move by showing the customer the value of moving with Bayshore/Shoreview and getting them to book
• Collecting and submitting all appropriate paperwork to the main office as soon as possible to assist in the customer transition to Customer Service and Operations
• Prospect for new appointments
What We're Looking For:
• High school diploma or equivalent
• Extensive sales experience with minimum of 2 years in customer service, phone sales, sales, etc.
• Previous experience in moving/relocation/transportation/logistics is preferred
• Valid drivers license
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Verbal communication – speaking to others to convey information effectively
• Written communication – communicating effectively in writing, with a basic understanding of grammar and usage, as appropriate for the needs of the audience
• Active listening — giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Excellent time management
• Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• Strong critical thinking skills and negotiation tactics
• Dedication to service orientation – actively looking for ways to help people
• Ability in deductive reasoning – the ability to apply general rules to specific problems to produce answers that make sense
• Develop and maintain positive and professional relationships with co-workers
• Ability to work independently as a self-starter or as part of a larger team to accomplish goals
• Ability to actively prioritize requests for support and daily tasks that arise in the workplace

Bayshore provides equal employment opportunity for all applicants and employees. This means that Bayshore will not discriminate or tolerate discrimination against employees or applicants based upon race, color, religion, gender, national origin, sexual orientation, age, military duty, disability, veteran’s status, marital status, genetic information, or any other basis protected by federal, state, or local law.

This policy applies to recruitment, hiring, transfer, promotion, retention, and training as well as to all privileges, human resources, compensation and benefit programs, plans, policies and procedures, and to all terms and conditions of employment.

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