Quality Control Lead (Remote)

At FEI Systems, we create innovative technology solutions to improve the delivery of health and human services because we know when cumbersome administrative processes stand in the way, those who need it most are often left without access to proper care and support. From comprehensive case management software to disaster recovery services and content management information systems used in delivering foreign aid, our solutions are improving the lives of millions of people. We're looking for a quality control lead who shares our commitment to leveraging technology to make a real impact in the world - a professional who knows, beyond all else, that the quality of our products and services is only as good as the company we keep.

Job Summary:This individual will lead a team of Quality Assurance Analysts and will be responsible for planning and conducting a wide range of quality assurance tasks, including analyzing requirements, test planning and strategy, developing and executing tests, evaluating results and reporting, and promoting organizational and product integrity.Key Responsibilities:
• Providing Guidance and Support: Offering technical guidance, mentorship, and support to team members to enhance their skills and knowledge.
• Performance Management: Conducting performance reviews, providing feedback, and identifying training opportunities to foster professional growth.
• Team Building: Promoting a collaborative and positive team environment, encouraging open communication, and resolving conflicts effectively.
• Resource Allocation: Ensuring that the team has the necessary resources, tools, and training to perform their tasks efficiently.
• Task Assignment: Distributing testing tasks among team members based on their skills, experience, and workload.
• Progress Monitoring: Tracking the progress of assigned tasks, identifying potential roadblocks, and helping as needed.
• Deadline Management: Ensuring that testing tasks are completed within the agreed-upon timelines and escalating any delays or issues promptly.
• Workload Balancing: Monitoring the workload of team members and re-allocating tasks as necessary to maintain a balanced and sustainable workload.

Additional responsibilities:
• Review documentation to understand testing requirements, test environments and objectives
• Use standardized testing methods, tools and procedures to ensure testing is efficient, effective and comprehensive
• Adhere to a unified team process
• Translate requirements into detailed test plans and test cases
• Execute manual/automated test plans
• Perform tests in terms of functionality, reliability, stress, and compatibility
• Document, troubleshoot, track and resolve requests and issues on a timely basis
• Ensure web applications are cross-browser/cross-platform compatible and respond accordingly to compatible devices and tablets
• Work with users to support User Acceptance Testing, Training, and more
• Advise Test Manager/Project Manager regarding overall quality of project and state of work
• Raise outstanding issues through established project management channels, as per project plan

Required Skills:
• Self-motivating with excellent written and verbal communication skills
• Ability to work with and mentor other team members
• Strong analytical skills with attention to detail
• Positive attitude and driven
• Ability to read and understand workflow diagrams
• Passionate about product success
• Ability to handle overlapping assignments
• Ability to manage and oversee team member efforts
• Ability to understand and promote process improvements as needed supported by team
• 3-5 years of experience working as a QA Tester
• 2-3 years of experience in Testing Web based applications

Preferred Technology Skills/Experience:
• Microsoft Test Manager
• Team Foundation Server
• SQL
• Experience and understanding of agile development life cycle
• Bachelor's degree in computer science or information technology related field (preferred)

Location: Remote
Status: Full time position with full company benefits

NOTICE: EO/AA/VEVRAA/Disabled Employer - Federal Contractor. FEI Systems participates in E-Verify, a federal program that enables employers to verify the identity and employment eligibility of all persons hired to work in the United States by providing the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact DHS at (888) 464-4218.

Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, political affiliation, disability, or genetic information, except where it relates to a bona fide occupational qualification or requirement. FEI Systems creates an Affirmative Action Plan on an annual basis. Pursuant to federal law, the portions of FEI Systems' Affirmative Action Program that relate to Section 503 (Persons with Disabilities) and/or Section 4212 (Protected Veterans), are available for inspection upon request by applicants and employees during FEI Systems' normal business hours.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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