Technical Product Manager, Implementation and Professional Services @ Shakudo
About ShakudoShakudo is a cutting-edge data platform company that empowers organizations to build, deploy, and scale data and AI solutions with unprecedented speed and efficiency. We're transforming how businesses harness the power of their data through our innovative cloud-native platform.Position OverviewWe are seeking a Technical Product Manager for Professional Services to design and define the data and AI solutions that our Professional Services engineers build for customers. This role combines deep technical expertise with customer-facing solution design to create tailored implementations that solve complex business challenges. You'll work directly with customers to understand their requirements and translate them into technical solution specifications that our delivery teams execute, ensuring successful outcomes and accelerated time-to-value. Customer Engagement & Requirements Gathering Lead technical discovery sessions with customers to understand business requirements and technical constraintsTranslate business objectives into technical solution requirementsPresent solution designs and technical recommendations to customer executives and technical teams Solution Architecture & Design Design end-to-end data and AI solutions leveraging the Shakudo platform and ecosystemCreate detailed solution architectures, data flows, and integration specificationsDefine technical requirements and implementation approaches for custom customer solutions Solution Specification & Documentation Develop comprehensive technical specifications for Professional Services delivery teamsDefine data models, pipeline architectures, and integration patternsDocument performance requirements, scalability considerations, and operational procedures Industry Solutions & Use Cases Design repeatable solutions for common data and AI use cases (real-time analytics, ML operations, Agentic Workflows, GraphRAG)Create solution accelerators and templates that can be customized for multiple customersDefine best practices for specific industries and technical domains Delivery Collaboration & Quality Assurance Partner with Professional Services engineers throughout solution implementationReview and validate technical implementations against original solution designsProvide technical guidance and problem-solving support during deliveryEnsure solutions meet customer requirements and Shakudo quality standards Success Metrics Customer satisfaction scores for solution design and deliveryTime-to-value achievement for customer implementationsSolution reusability…
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