Global Head of Customer Success, Medical Affairs

Join IQVIA, a global leader in healthcare, and become part of a recognized company that challenges the status quo to improve patient care. As Global Head of Customer Success for Medical Affairs, you will be responsible for ensuring customers get the most out of IQVIA's products and services.

Requirements

• 15+ years' experience in Medical Affairs, Medical Communications, digital publishing/media, and pharmaceutical medical/ digital marketing
• Visionary Leadership: Ability to define and drive a long-term strategy for customer success in medical affairs, aligning with business growth and industry shifts.
• Stakeholder Influence: Proven track record of engaging and influencing internal and external stakeholders, including executives, healthcare professionals, and regulatory bodies.
• Data-Driven Decision Making: Expertise in utilizing analytics, customer insights, and business intelligence tools to shape customer engagement strategies and measure impact.
• Commercial Acumen: Strong understanding of revenue drivers, profitability metrics, and how customer success contributes to business objectives and market positioning.
• Market & Competitive Awareness: Deep knowledge of healthcare and life sciences trends, including competitor analysis, regulatory landscapes, and emerging customer needs.
• Strategic Partnership Development: Ability to forge partnerships with key industry players, fostering collaboration that drives long-term customer loyalty and innovation.
• Transformational Change Management: Experience leading major customer success transformations, including digital innovation and scalable process improvements.
• Executive Communication & Influence: Skilled in presenting complex ideas to senior leadership, articulating strategies, risks, and opportunities with clarity.

Benefits

• Opportunity to drive career growth and choose the path that best defines your development and success
• Exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas
• Chance to play an important part in helping clients drive healthcare forward and ultimately improve human health outcomes
• Inclusive and respectful workplace culture that fosters a sense of belonging among employees and builds a stronger team

Originally posted on Himalayas

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