Call Center Agent- Remote, USA

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

What You’ll Do:

The Call Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls. The agent manages large amounts of inbound calls and interacts with a high volume of customers daily to process orders and provide overall customer satisfaction.

Job Responsibilities:
• Answers customer calls; internal and external
• Efficiently provides customers with products and service information to high standards
• Determines requirements by working with customers and identifying needs
• Handles customer’s inquiries regarding all matters pertaining to transaction and sales history
• Sells additional parts and services by recognizing opportunities to up-sell
• Explains new features or information to customers
• Manages and resolves customer complaints
• Research required information using available resources
• Fulfills customer requests
• Completes transactions and process orders
• Routes calls to appropriate resource if needed
• Documents all call information according to standard operating procedures
• Completes call logs

Qualifications:
• High school diploma or the equivalent
• 2-3 years or more with heavy duty commercial truck parts expected
• OEM dealer experienced preferred
• Knowledge of commercial truck supplies, equipment and mechanical parts highly desired
• Proficient in relevant computer applications
• Experience in call center or customer service environment preferred
• Data Entry and strong typing skills preferred
• Clerical, word processing and/or office skills
• Self-motivated
• Excellent customer service skills
• Language proficiency in Spanish to effectively communicate with customers is beneficial

Compensation:
• Hourly $22.00 - $33.00 depending on skills and experience
• Full Time position
• Remote

Benefits Velocity Vehicle Group Offers:
• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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