Security Account Manager
- Description:
- Serve as the primary point of contact for Genea Security customers, building strong, trust-based relationships to foster loyalty and satisfaction.
- Proactively identify and pursue expansion and upsell opportunities within existing accounts to expand Genea’s footprint and maximize customer value.
- Understand each client’s unique needs, security goals, and challenges, tailoring Genea’s security solutions to meet those needs effectively.
- Stay current on Genea Security’s product offerings, updates, and industry trends, positioning our solutions effectively against competitors.
- Partner with sales, product development, and marketing teams to develop account-specific strategies that support expansion and revenue growth.
- Track and report on sales activities, forecasting accurately, and maintaining visibility into growth opportunities across your assigned accounts.
- Assist with the renewal process by highlighting Genea’s value, addressing concerns, and ensuring customer satisfaction.
- Act as an escalation point for more complex renewals, working to resolve issues and ensure a seamless renewal experience.
- Requirements:
- 3+ years of account management, sales, or business development experience in SaaS, security, or technology industries, preferably within B2B sales.
- Demonstrated success in driving expansion and upsell initiatives, with a consultative sales approach.
- Strong customer relationship skills, with a proactive approach to problem-solving and identifying growth opportunities.
- Exceptional verbal and written communication skills, capable of conveying complex security solutions clearly and persuasively.
- A team player with a proven ability to work cross-functionally, leveraging internal resources to deliver customer value.
- Self-motivated with a drive for results, able to meet and exceed sales targets consistently.
- Familiarity with access control, security systems, IoT or related technology is a plus.
Benefits:
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