[Hiring] Director of Technical Operations @EverTrue

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Role Description

This role involves overseeing the infrastructure and security of EverTrue products and the internal technical operations of EverTrue systems. You will collaborate closely with EverTrue’s Product and Engineering teams to ensure seamless delivery of our products while maintaining the highest standards of security, scalability, performance, and reliability.
• Lead the strategy and execution of SaaS cloud operations, ensuring scalability, availability, performance, and cost efficiency of our cloud-based services.
• Oversee the management of cloud resources, including infrastructure provisioning, monitoring, and optimization.
• Establish and manage service level agreements (SLAs), uptime targets, and monitoring protocols to meet or exceed customer expectations.
• Implement robust disaster recovery and business continuity plans to safeguard against potential disruptions.
• Oversee DevOps in partnership with the Development team with responsibility for continuous integration, continuous deployment (CI/CD), infrastructure as code (IaC), and automated testing.
• Drive automation initiatives to enhance efficiency, reliability, and speed of software delivery.
• Drive the adoption of best practices for development workflows, deployment pipelines, and containerization strategies.
• Develop and execute a comprehensive security strategy to safeguard company assets, data, and customer information, including threat detection, incident response, and vulnerability management.
• Establish and enforce security policies, standards, and procedures.
• Manage the internal IT function, providing technical support, maintaining network infrastructure, and ensuring end-user productivity.
• Recruit, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear objectives and provide regular feedback to team members to drive professional growth and performance.

Qualifications
• 7+ years of experience in cloud operations, with a proven track record of leading complex infrastructure projects.
• 4+ years of experience leading a technical operations team within a SaaS environment.
• Strong background in AWS and experience with cloud-native architectures.
• Strong background in DevOps practices, automation tools, and CI/CD pipelines.
• Expertise in IT infrastructure management, including network administration and end-user support.
• Demonstrated experience in cybersecurity, including threat detection, incident response, and compliance.
• Appetite to coach, grow and build strong teams through performance management, career development and training.
• Strong analytical skills and are a creative thinker, willing and able to come up with solutions to diverse and complex problems.
• Stellar communication skills, both written and verbal.
• Adept at quickly grasping and implementing new technologies.
• Growth mindset, coupled with a positive and proactive attitude, ready to lead in a dynamic, entrepreneurial environment.
• Excited about the Education/Non-Profit Sector and/or have experience with Advancement or Fundraising (as an added bonus).

Requirements
• Action oriented, kindly candid, and humbly confident while focusing on a positive customer experience.
• Strong technical leader with an aptitude for leading and building the best teams.
• Incredible collaborator across teams.

Benefits
• A base salary range of $170K - $180K.
• A 2.5% bonus plan based on company performance.
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 4% to support your financial future.
• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.

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