[Hiring] Construction Defect Technical Claims Specialist @Frank Winston Crum Insurance

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Role Description

This job contributes to the mission of FrankCrum by adjusting the most complex construction defect claims in the company’s inventory and assisting in establishing the best and most cost-effective strategy for handling this claim type.
• Investigates, evaluates and brings to timely resolution an inventory of the most complex construction defect claims, most of which are litigated and may involve large projects.
• Understands construction defect coverage issues and handles complex coverage issues related to sub-contractors, additional insured tenders by General Contractors and developers, Florida Chapter 558 process, and issuing reservation of rights letters and denial of coverage letters.
• Understands and interprets construction contracts and applies risk transfer when appropriate.
• Negotiates time on risk and the duty to defend and indemnify with liable insurers when appropriate.
• Manages litigation proactively and works well with defense counsel and insureds to reach optimal outcomes.
• Demonstrates a strong knowledge and utilization of resolution techniques such as high low agreements, proposals for settlement, and offers of judgement to obtain optimal outcomes.
• Demonstrates an understanding of how to evaluate and respond timely to time limit demands, consumer complaints, and Department of Insurance Complaints including Civil Remedy Notices often filed in construction defect claims.
• Demonstrates a strong knowledge of residential and commercial building construction, repair processes, and knows how to review and analyze the accuracy of damage reports prepared by contractors, engineers, and appraisers to assess property damage and construction defects damages.
• Demonstrates strong negotiation skills in alternative dispute resolution forums such as mediations and assists in finding early resolutions to obtain optimal outcomes when appropriate.
• Demonstrates an understanding of reserving requirements and philosophies and is able to maintain appropriate reserves on all assigned claim files.
• Prepares reports detailing claim status, payments, and reserves.
• Engages in timely and effective communication with the appropriate parties and documents the claim file throughout the claim adjustment process, including maintaining timely diaries on each claim.
• Effectively assists, trains, and mentors less skilled team members in conjunction with management.
• Assists managers with identifying trends and opportunities for improvement in processes and procedures and claim resolution to improve overall outcomes.
• Collaborates with other departments such as underwriting on projects or as needed or performs other duties as assigned.

Qualifications
• Keys to success in this position include knowledge of construction defect claims handling and applicable insurance policies, claims systems, and claims handling regulations, procedures, and laws in 48 states.
• Bachelor’s degree in a related field or equivalent experience needed; Juris Doctorate a plus.
• Ten (10) years of construction defect claims adjusting experience with exposure to a minimum of $100,000.
• Must hold proper Public adjuster licenses in Florida and other states with the ability to obtain additional licenses as needed.

Benefits
• Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

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