Representative, Customer Service - Skilled

We are looking for a skilled Customer Service Representative to join our team. This is a long-term contract position focuses on ensuring exceptional customer experiences through proactive communication, problem resolution, and adherence to consumer laws. The ideal candidate will possess strong interpersonal skills and a solid understanding of sales processes, customer service best practices, and organizational procedures.

Responsibilities:

• Deliver exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.

• Manage sales-related communications, including promotions, installations, and order follow-ups.

• Develop and implement strategies to educate customers about products, services, and organizational initiatives.

• Analyze customer feedback and surveys to identify areas for improvement and recommend actionable solutions.

• Collaborate with internal teams to ensure compliance with consumer laws and regulations.

• Maintain accurate documentation of customer interactions, claims, and resolutions.

• Assist in training and guiding team members on customer service protocols and procedures.

• Utilize tools such as Adobe Flex and NIS to streamline customer service operations and communications.

• Support planning processes by contributing to the development of customer-focused strategies.

• Ensure positive relationships with suppliers and stakeholders through effective communication and problem-solving.

• At least 2 years of experience in customer service or a related field.
• Strong communication skills with the ability to effectively handle customer inquiries and complaints.
• Solid understanding of sales processes, promotions, and customer service best practices.
• Familiarity with tools such as Adobe Flex and NIS is preferred.
• Ability to interpret and apply consumer laws and regulations to ensure compliance.
• Proven decision-making skills and the ability to work within established procedures.
• Experience with analyzing customer feedback and implementing improvement plans.
• Excellent organizational skills and attention to detail in managing customer claims and documentation.
Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.

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